Shipping Policy
We offer standard shipping on all orders within the U.S.
Please allow 24 hours for packaging and shipping. Product usually arrives within 3-5 business days depending on destination.
Exchange Policy
We can't ensure the style or size you need will be in stock by the time the return is processed so we are unable to accommodate exchanges by mail. We will issue you a refund once your return is processed.
Please refer to return policy for returns.
Return Policy
Refunds will only be given on unused items and they must be returned in their original packaging. Customers are responsible for all return shipping charges. Return shipping charges will not be refunded unless the product is damaged, defective, or the wrong item was sent.
All returns must be accompanied by a return authorization form or the return will not be processed. Please make sure the return authorization number is visible on the outside of the package. You have 30 days from the date the package was delivered for returns.
Items eligible for refund will be credited back to original form of payment. Please allow up to 7-10 business days for you return to be processed and refund to be issued.
Feel free to contact us for any questions regarding your order or return.
Return Disclaimer
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. Non AJ Shoes products sent to our distribution center will be discarded.
AJ Shoes will charge a 50% restocking fee for eligible returns received at our distribution center past the 30 days from when the product was delivered to you.
AJ Shoes reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to an irregular or excessive returns history involving worn, altered, damaged, or missing items.